Dr. Chitra Dorai
Dr. Chitra Dorai, AI Scientist, Entrepreneur & Former IBM Fellow and CTO at IBM Global Services
Dr. Chitra Dorai is an IBM Fellow and a Master Inventor IBM, and is responsible for Cognitive Solutions and Services in IBM’s Global Business Services as its CTO. Chitra has received numerous awards and recognition both externally and at IBM for her groundbreaking research and client-facing work in Banking, Financial Markets and Media & Entertainment industries over the last twenty-six years. She was a recipient of IBM’s highest honor in 2011 – the Gerstner Award for Client Excellence, was recognized as an IBM Distinguished Engineer in 2012, and was appointed by the IBM CEO as an IBM Fellow, the company’s top technical honor in 2015. Her work on customer focused analytics in mortgage servicing helped thousands of struggling home owners through home ownership retention programs and alternative workout options during one of the most challenging times in the history of the U.S. housing market. In 2014, Chitra received the Tamil American Pioneer Award for Excellence in Finance and Business from the Federation of Tamil Sangams of North America. In 2016, Chitra was profiled as a “Societal Innovator” in the IBM headquarters that showcase IBMers and the impact they have on the world.
Chitra graduated from IIT Madras with an undergraduate degree in Electrical Engineering and received her Ph.D. in Computer Science at Michigan State University with the Distinguished Academic Achievement award. She has co-authored 100+ technical papers in IEEE and ACM conferences and journals, edited a book and received 5 best paper awards at international conferences. She is also the co-inventor of more than 45 patents, receiving high-value patent awards and has been recognized as a Master Inventor thrice. She has presented keynote addresses and technical talks at academic research conferences, industry symposia and panels, and has served on committees at the International Conferences of IEEE and ACM for more than two decades. Chitra is frequently interviewed or cited in press, web articles and YouTube video on a wide variety of topics from Cognitive Computing, Big Data, to mortgage industry transformation. Her 2015 interview by HfS Research touched on a variety of topics including the future of analytics. The 2016 profile, The Voices & View from FemTech Leaders… Chitra Dorai discusses her work in cognitive computing. Some of her key invited presentations at recent events and conferences include 2017 Watson Summit in Australia, MBA Tech 2017, The 2017 Richey May Mortgage Banking Roundtable for CEOS and Presidents of independent mortgage banks, The Hackett Group’s 2017 Best Practices Conference, World of Watson 2016, Everest Group’s “On Point | Summit Series 2016,” and HfS’s 2016 Service Buyers Convention.
For a description of Chitra’s Big Data work, see Big Data Profile: Chitra Dorai, IBM and about her appointment to IBM Fellow by the IBM CEO, check out 2015 IBM Fellows. IBM’s marketing video, features Chitra discussing a recipe for digital reinvention. Her recent blog about AI and BPO is at