She brings more than 20 years of mortgage origination, community, and consumer housing communications and solutions, working with the nation's largest banks. She also has significant default servicing industry expertise and operations, production, and project/change management (Lean Six Sigma) leadership experience. Steele was the national mortgage outreach executive for Bank of America, where she also managed default servicing management within home loan servicing and was head of national servicing and centralized retail mortgage sales. She has led many of the mortgage process improvements and projects related to controls, risk and compliance, as well as the implementation of many of the new requirements for Dodd Frank and the Consumer Financial Protection Bureau. She most recently founded and was CEO of the Steele Advisory and Services LLC, where she led the strategic and business development efforts for several strategic national servicer and vendor management companies